If a past Saint Paul permit is missing from your new PAULIE account, check the City’s Find Property Information route as well as your account dashboard. Those are different views: the City has imported more than 20 years of legacy data, but it continues to reconcile records, and an old project may not yet be linked to your new login. A missing result in either view does not prove that no permit was issued.
Search the property before troubleshooting your account
On the City’s PAULIE information page, choose Find Property Information to reach the public PAULIE portal. Keep the full street address, approximate work year, and any permit or application number from your paperwork. Use the property search where the portal makes it available; the City’s FAQ still says complete address lookup depends on its record transfer. A public property listing and a project displayed in your personal dashboard answer different questions.
The City’s April 2026 migration update says historical permit, license, fire certificate of occupancy, zoning, and complaint information is available while staff continue checking, loading, and verifying older records. A license or complaint hit at the right address is not a building permit. Record the type, number, dates, and status shown before deciding which file you need.
Your old login does not carry its project list over automatically
PAULIE replaced the City’s legacy AMANDA and ECLIPS systems. The City’s FAQ says former users must create a new PAULIE account. Where possible, use the email address given on earlier applications; that helps the City connect past work to the new account. Creating an account by itself does not prove every old record has been linked or converted.
If that email is unavailable or you must use a different address, the City says to contact its PAULIE help team to connect records once they are available in PAULIE. Explain that you are asking about a past application, not a new permit. Give staff the former application email through the City’s help route, along with any reference number and the work address. Do not post account or personal details into a public search box.
Why records from mid-2025 can look different
PAULIE launched on September 17, 2025, after a digital security incident took the City’s older AMANDA and ECLIPS systems offline. The City’s PAULIE FAQ draws a line at July 25. Applications sent in after that date were keyed into PAULIE by staff starting September 15, 2025. Permits issued before July 25 count as historical records that came over in the later migration. If your project falls near that date, check both the application and the issued permit, because they may have reached PAULIE by different routes.
The City’s April 2026 PAULIE update says applications from before the incident are available but still being reconciled, and historical records keep appearing as staff check them. A record missing today may show up later.
Other City records a buyer can check
- Truth-in-Sale of Housing report: Saint Paul requires one for single-family homes, duplexes, condominiums and townhomes. It must be ready before the home is marketed and open to buyers within three calendar days of listing. The City’s TISH page describes it as a disclosure report valid for 365 days. It isn’t a permit history.
- Fire Certificate of Occupancy: the City’s Certificate of Occupancy map shows inspected residential rental buildings. You can filter by grade and click an address.
- Questions about a record: call Safety and Inspections at 651-266-8989, weekdays 7:30 a.m. to 4:30 p.m., as listed on the City’s property information page.
What to do when the older record is still absent
Choose the next action from what is missing:
- A record appears publicly but not in your dashboard: ask PAULIE help about linking the available record to your account.
- Neither view has the expected permit: ask whether that specific record has been converted or remains in another City file. Give the work year and any old permit number.
- Staff locate the permit but not the attachment you need: request that document by name. A permit entry and its plans or inspection records need not be available in the same view.
For a record that remains unavailable, follow the City’s Data Practices Requests link to request an existing permit or inspection file. That City link opens its online records request service. Prepare a concise description: the Saint Paul property address, approximate year, permit or application number if known, work type, and the exact document you need. Keep account-linkage questions with PAULIE help; a records request asks the City to locate the document even when it is not visible in the portal. This is a City permit question; a county parcel or tax record identifies property but does not replace it. Our city versus county records guide explains that distinction.
Finally, read a permit status for what it says. An issued permit does not by itself show that the work passed final inspection or that a fire certificate of occupancy was issued. If you need evidence of completion, use our final inspection status guide and ask the City for the relevant inspection or certificate record.
Official City of Saint Paul PAULIE, Safety and Inspections, and Truth-in-Sale of Housing pages checked October 20, 2026.
Rental and commercial buildings also carry Fire Certificate of Occupancy records outside PAULIE’s permit history; see our Saint Paul Fire CO map and grades guide and our guide to Saint Paul code compliance reports for vacant buildings.